FAQ
Here are some frequently asked questions about our classes, programs, and policies.

Can I register my child online
Yes! All of our registration is completed online through our Parent Portal. However, if you would like assistance, give us a call or contact us online. We may ask you to come in, which not only allows us to answer all your questions and help with the registration process, but also gives us an opportunity to make sure you are registering your child for a class that works best for them and you. We’ll give you a facility tour, too!
Do you offer Trial Classes?
Yes! We offer a Gymnastics Trial Class for $35. It's a great way for first-time students to try out a class before enrolling. Please visit our Class Schedule to book one, or contact us if you need assistance in choosing a class.
What if I miss a class?
We offer make-up classes as a courtesy:
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September-May: One (1) free make-up class per month; additional make-ups are $15 each, subject to availability.
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June-August: Up to six (6) free make-up classes total for the summer.
Make-up classes must be scheduled after the missed class (not in advance), can be booked through the Parent Portal or Front Desk and cannot be rescheduled once booked. Make-up tokens don't expire as long as the student stays continuously enrolled, but they are voided upon withdrawal. Make-ups are not available for competitive team members, and no refunds or tuition credits are issued for missed classes.
How do I schedule a makeup class?
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Log in to the Customer Portal with your email and password.
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Go to My Account and click the "Makeups" icon for your student.
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You'll see a list of available makeup tokens for that student.
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Click "Request" next to the token you'd like to use.
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The system will show eligible classes based on your student's age, level, and class availability. Makeup classes can only be scheduled up to 7 days in advance.
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Select a class to complete the enrollment and redeem the token.
Please note: once a makeup class is scheduled, it cannot be rescheduled. If a student misses their scheduled makeup class, a new makeup token will not be issued.
Can you transfer a makeup token to another student?
No. Makeup tokens are tied to the individual student and cannot be transferred to another student, nor can they be used in place of tuition.
How do we advance to the next level?
Students are grouped by age and skill level, and progress is evaluated during Assessment Weeks, held three times a year.
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In order to move to the next level the student must perform the skill consistenly with good form.
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Families can check the student’s skills online through the Parent Portal . The stars earned for current week are marked on the student’s online Evaluations with the current month/year.
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The student must master and maintain all of the skills in order to move up to the next level.4
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Coaches are constantly evaluating the children. Students may be moved to the next level when all their skills are mastered, even if they mastered their skills outside of Assessment week.
Do Classes Run Year-Round?
For almost all of our programs, yes! Our gymnastics and other recreational classes run on an ongoing basis.
Our classes run year-round and tuition is based on 4 classes per month.
If your child joins a class mid-month, your tuition will be prorated based on the number of classes remaining in that month.
Please see our Calendar for planned closures, holidays, and important dates.
If I Take a Break, Do I Lose My Annual Registration?
No! Your Annual Registration is valid for one full calendar year from the month it is completed. During that time, you can enroll in classes, camps, events, and other programs without completing a new registration.
If your Annual Registration expires while you are away, you will need to complete a new Annual Registration before enrolling again.
Are you open on "___" Holiday?
We're closed for the following holidays:
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New Year's Day
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Memorial Day
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Independence Day
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Labor Day
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Columbus Day
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Thanksgiving
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Christmas Eve
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Christmas Day
Since tuition is based on four classes per month, the gym may occasionally be closed for a "5th" class date in a given month — please check our Calendar for specifics.
How Do I Arrange for a Vacation?
For our recreational classes, you can hold your child’s spot while you are away by continuing to pay the regular tuition during your absence. This guarantees that your child can return to the same class and schedule.
If you choose not to continue tuition payments while you are away, your child’s enrollment will be considered dropped, even if the break is only for a short period. We cannot guarantee that the same spot will be available when you return, but we will do our best to help you find an available class.
Competitive Team: Team athletes are required to pay full tuition year-round, regardless of attendance.

